International shipping has been a cornerstone of BigBadToyStore since its inception in 1999, serving customers all over the world.
We currently offer the following shipping methods for international delivery:
Some shipping methods explicitly state which carrier will be used. Other shipping methods may use a variety of carriers depending on the properties of the package. If you choose a method where multiple carriers can be used, you cannot request a specific carrier.
All shipping method options are detailed during checkout. Shipping fees as well as delivery estimates are shown for each shipping method.
Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane.
Shipping fees for in stock items: The shipping fees displayed during checkout for in stock items or for items being released from your Pile of Loot are the actual rates you will pay. The rates do not include any taxes, duties, or customs fees that may be assessed by the destination country. Please note that some items, due to their size or weight, will require a custom shipping quote at the time of shipment. This will be explicitly stated in the items’ description.
Shipping Fee estimates for pre-orders: Shipping fees for pre-ordered items are estimates not the actual amount you will be charged for shipping. The exact product weight or product dimensions are not always known at the time we list a product for pre-order. If you are pre-ordering a single item an estimated shipping fee is displayed. If you are pre-ordering more than one item the base fee and the price per pound that is charged for each shipment is shown. We cannot be certain which items will arrive together so a more accurate shipping estimate cannot be given. We recommend using the Pile of Loot to ship items together and save money on shipping.
We recommend that international customers use the Pile of Loot to help save costs on shipping. The Pile of Loot gives customers more control and flexibilty that is especially useful for shipping internationally. For more information please see our Pile of Loot guide.
Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when the shipment can be expected for delivery.
If you are purchasing a pre-order, the number of business days expected for delivery after the item has arrived at our facility will be displayed.
The delivery estimate should only be used as a general guideline. There are many factors including customs clearance that can delay delivery. Shipments sent through a private carrier such as FedEx or UPS can have more reliable and consistent delivery times. Shipments that are sent through the mail can take considerably longer than the stated delivery times.
Some shipping methods are declared as Buyer’s Risk. This means that you take all responsibility for lost or damaged packages. Once the shipment leaves our facility our responsibility ends. We will not issue refunds or ship replacements under any circumstance. These shipping methods generally do not offer tracking. If you select a Buyer’s Risk method you will be required to confirm your selection and acknowledge these risks before placing your order.
Freight forwarders can be an economical and practical shipping solution for customers living outside of the United States. There are some additional conditions to be aware of when using a freight forwarder. Please be aware that we use the term freight forwarder as a broad definition to include actual companies that specialize in freight forwarding as well as friends or family who live in the United States and are willing to ship packages to you.
When ordering from BigBadToyStore you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Australia now requires us to collect GST on most purchases. See our Guide to Australia GST for more information.
Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are assesed when the shipment reaches the recipient's country and are the sole responsibility of the recipient. We have no control over these charges and cannot predict them. Customs policies vary widely from country to country; please contact your local Customs office for more information.
International shipments may be subject to opening and inspection by Customs and/or postal authorities. Individual products and packaging may be opened and inspected. Items may be repacked without out the original care taken when your shipment left our warehouse. We have no control over this process and thus cannot be held responsible or guarantee the condition of any items on arrival. If you experienced a complication with your local Customs agency we recommend that you follow up with them directly.
If your shipment is not cleared by Customs and is disposed of for any reason (including failure to pay any duties, taxes or fees) we will not refund any product or shipping.
Unfortunately all products cannot be shipped to all destinations. Some manufacturers have licensing agreements and only allow us to sell their products in specific countries. Product restrictions may also include items that are too large to ship internationally or replicas that are prohibited by Customs. If there are restrictions on a specific product it will be detailed in the description of the product details page. If you try to purchase an item that is not allowed to ship to a specific country we will cancel and refund any ineligible items in your order.
In some situations we may not know that a product is too large to ship to some destinations until we have received it at our warehouse. If this happens we will contact you to try to arrange an alternate form of delivery. In some cases we may just need to cancel and refund your order.
For products shipped internationally please be aware of the following:
Please see our Return Policy for more information.
We use specific shipping guidelines to maintain quality and consistency when packing customers' orders. We are unable to accommodate individual packing requests. Our Shipping Department takes care to ensure your items are packed securely and arrive to you in the best way possible. We recommend using the Pile of Loot to better control the size of your shipments.
Yes. You are welcome to use a freight forwarder if you live outside of the United States. Please read the section about freight forwarders above for more information.
We include a packaging slip with every shipment. All packages traveling outside the United States will have the proper documentation required by law for Customs processing.
Yes. Expedited International shipping methods are available through UPS and FedEx.
Please contact customer service. In some cases we are able to add additional countries.
You are welcome to ship your order to an address within the United States, or you may wish to consider asking a freight forwarder to provide transit of your package to the desired location. If shipping cannot be arranged to your location, the order will be canceled and a refund will be issued.
'Buyer's Risk' means the customer assumes all responsibility for damaged, lost, or stolen packages. 'Buyer's Risk' shipments do not provide tracking or insurance. We are not liable for these packages. There is no refund, reimbursement, or replacement if delivery complications arise.
No. By law we are required to declare the actual value of the products purchased on all customs paperwork.
Please see our Returns Policy.