Holiday Shipping

This table is a general guideline of when orders need to be placed to arrive before Christmas. Please refer to the specific deadlines for each shipping method during checkout.

  • Contiguous United States - Last day to order

  • $6 Flat Rate Shipping
    December 9 - 11 (varies by destination)
  • USPS Priority Mail
    December 16
  • FedEx Ground / Home Delivery
    December 14 - 17 (varies by destination)
  • FedEx 2 Day
    11:00 AM (Central Time) December 22
  • FedEx Overnight
    11:00 AM (Central Time) December 23

  • Alaska and Hawaii - Last day to order

  • USPS Priority Mail
    December 10

  • Puerto Rico and Guam - Last day to order

  • USPS Priority Mail
    December 8

  • US Protectorates and Overseas Military

  • USPS Priority Mail
    December 2

Pre-orders

Give the gift of a pre-order this holiday season! We now offer customizable gift messages for all pre-orders that you can print out and give to the gift recipient to let them know their pre-order is coming! After placing your order, visit my account and view the order details to print your customizable gift message. We do not recommend pre-ordering items for holiday gifts that must arrive by December 25th.

For more information, visit our Pre-order FAQ.

Important Notes

Pre-order arrival times are estimates.

USPS Ground Advantage is not guaranteed to arrive before any specific date.

International shipments are not guaranteed to arrive before any specific date.

Shipping methods that state "May not arrive by Christmas" are not eligible for refunds if shipment does not arrive by Christmas.

For more information about domestic shipping, see our Domestic Shipping Guide.

For more information about international shipping, see our International Shipping Guide.

Late Shipments

We are conservative in our deadlines to ensure that all shipments arrive prior to Christmas. If a shipment is stated to arrive before Christmas and it does not, we will refund your shipping fee via store credit upon request. If you no longer want the items, we will provide you with a pre-paid label to return the items.

To request a refund the following criteria must be met:

  • The selected shipping method states the shipment arrives by Christmas
  • Payment must be processed and paid in a timely manner; multiple declines or failing to resubmit payment in a timely manner will delay processing your order
  • Your payment does not require additional checks for fraud that may delay your order
  • An attempted delivery on or before Christmas meets our delivery deadline
  • An offer by the carrier of a delivery appointment on or before Christmas meets our delivery deadline
  • No service events as defined by the carrier (such as severe weather) that prevent on time delivery

Additional Holiday FAQs

Yes. You are welcome to ship to any address you prefer. When shipping to an alternative location, please enter the name of the person who is registered to receive mail at the shipping address entered (regardless of if they are the intended recipient of the gift). This ensures that the couriers can locate the address correctly and deliver packages accordingly.

We apologize for any inconvenience, but we are not able to accommodate requests for special shipping and handling.

No. All information regarding an order is available within your BBTS account. We do not include paper receipts or packaging slips.

Orders are typically shipped in a BBTS branded shipping carton or box. We are not able to accommodate requests for special shipping and handling.

No, we are not able to offer gift wrapping or accommodate requests for special shipping and handling.

Yes. We understand that returns may need to happen beyond our typical 30-day Return Policy. Please contact Customer Service to discuss available options and confirm if an item is eligible for return.

Please contact the person from whom you received the gift. Customer Service will be happy to discuss available options for return/exchange directly with the account holder.

Please contact the person from whom you received the gift. Customer Service will be happy to discuss available options for return directly with the account holder. Returned merchandise must remain new and unopened.

Please contact Customer Service and they will be happy to discuss available options for return/exchange.

Please contact Customer Service and they will be happy to assist you with a lost package.

You are welcome to view your pre-order and make changes or updates any time by logging in to your BBTS account. Our Customer Service team, as always, will be ready to help with any questions you have.