About Us

Advertising

We do not offer advertising space or other affiliations on our website.


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We do not offer any affiliation programs.


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Our Marketing Team will be happy to explore any requests submitted for review. Please e-mail them at: advertising@bigbadtoystore.com.


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Our Marketing Team will be happy to explore any requests submitted for review. Please e-mail them at: advertising@bigbadtoystore.com.


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Buying Toys

We do not have a pricing structure representing the value of your collectible items. The value varies for each individual collector and is dependent on the commonality of the item, its condition, and the supply and demand of the item.


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We appreciate your interest but do not purchase or accept trades on any toys. You may wish to investigate online auction sites to move your product quickly and reach a broad audience. We hope that you are able to find a good home for your collection!


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Cancellations

Customer Support

Our Customer Service department does not have the ability to reply to text messages. An email or phone call is recommended.


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Yes! Please call us at 1-888-980-2287 (international country codes may apply).

If calling after business hours, please leave a message with your full name, order number (if applicable), and the best time and method (phone or email) to reach you. We will contact you the following business day.


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We are open Monday-Friday, 7AM-3:30PM, Central time, except national holidays

Orders can be placed online 24 hours a day, 365 days a year.


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We respond to e-mail quickly, in the order received. We kindly ask you to allow sufficient time for our Customer Service team to properly investigate your inquiry so that they may best assist you.


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We encourage social media and recognize and respect the online forum communitys' thoughts and opinions but please contact Customer Service directly to best assist you.


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Freight Forwarders

International Shipping

Location

We do not offer local pick-up. All orders must be placed online via our website, and will ship to you directly from our warehouse.


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We are an online retailer and do not have retail store fronts.


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We really appreciate your interest but are unable to offer warehouse tours.


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We are located in Somerset, Wisconsin (United States). All orders ship from this location.


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My Account

Welcome to BigBadToyStore! You will be required to create an account when placing an order. If you wish to create an account without placing an order, go to "My Account" and select "Create Account".


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Make certain that you have entered the correct e-mail address and password that you chose when creating your BBTS account. Passwords are case-sensitive, but e-mail addresses are not. If you still cannot sign in reset your password by using the "I forgot my password" link.


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To change your password, click on the "I forgot my password" link when trying to log in. All password activity is confidential and can only be updated by the account holder, so BBTS Customer Service is not able to revise or change passwords or assist with account access.


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The Address Book allows you to store multiple shipping addresses within your account and easily select a shipping address for an order.


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Your preferred shipping address is the default address that is automatically selected when placing new orders or using other features on our site.


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Log in to "My account" and view your Address Book. You can set any address as your preferred address by selecting the "Make Preferred" button. This will not update the shipping address associated with any of your existing orders. To make changes to an existing order, you must edit the order directly.


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You can easily change the shipping address for all pre-orders in "My Account". If you would like to change an address for a shipment that is already in process, you must contact customer service. Please note that in most situations we are unable to change your address if your order is already processing.


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The wallet allows you to store multiple payment methods within your account and easily select a payment method for an order.


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Your preferred payment method is the default payment method that is automatically selected when placing new orders or using other features on our site.


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Log in to "My account" and view your wallet. You can set any payment method as your preferred payment method by selecting the "Make Preferred" button. This will not update the payment method associated with any of your existing orders. To make changes to an existing order, you must edit the order directly.


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Please open your BBTS account, navigate to your wallet, then select and delete any or all of your payment methods.


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Please contact our Customer Service department Monday-Friday, 7:00am-3:30pm (Central Time) at 1-888-980-2287 or email us at service@bigbadtoystore.com any time.


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To avoid any complications please create only one account for each individual user.


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If you need to close your BBTS account please contact Customer Service and we will be happy to assist you.


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Newsletter Subscription

We do not have a printed catalog. Our entire comprehensive product selection is available on our website.


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Follow the 'Unsubscribe' link at the bottom of the e-mail you have received to completely remove your address from our mailing list. Feel free to contact Customer Service with any questions you may have or to discuss the reason why you no longer wish to receive BigBadToyStore communications.


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Please view our constantly-updated website, subscribe to our weekly newsletter, or follow us on social media.


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Visit our website and scroll down to the bottom of the page. There is a form to sign up for our newsletter.


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Ordering

All orders need to be placed through our website. We do not accept orders over the phone or through email or chat. Our website offers a secure checkout and many options to manage your account. Customer Service is available and ready to assist you if you should have questions along the way!


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Yes, all customers must have an account. This provides you with the best shopping experience possible.


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No. All customers must to create an account to place an order.


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We are unable to photograph each order and provide images of the actual item(s) that you will receive.


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All orders must be placed online through our secure website.


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You are always welcome to call customer service. However, we offer full management of your orders through the "My Account" link at the top of our website where you can:

  • View, cancel, or modify orders or pre-orders
  • View tracking information for your shipments
  • View, cancel, and release items in your Pile of Loot
  • View and update your Address Book and Wallet
  • View and search your payments and order history

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It depends on the shipping method selected. All orders are processed and shipped to meet the estimated arrival date specified at order placement.


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Items will remain in your cart even after you sign out or close your web browser. However, the item will disappear in the event we sell out of that particular product. If you are interested in adding a specific item to your collection we recommend completing your purchase instead of holding the item in your shopping cart.


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We have a strong reputation and amazing customers worldwide. We take great pride in our service and selection. If you ever experience a complication or have any questions about ordering, please call us and we will be more than happy to assist you!


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We do not offer local pick-up. All orders must be placed through our website and will ship to you directly from our warehouse.


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Package Grading

Packing

Our warehouse staff is trained in the art of packing orders so your items are protected and arrive in the desired condition. This include using protective bubble on all sides of the package and using thicker cardboard stock to enure boxes maintain their integrity through the shipping process.


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We use specific shipping guidelines to maintain quality and standard, so we are unable able to double-box or pack with specialized instructions.


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All orders are securely packed in new shipping boxes with bubblewrap lining all six sides of the box.


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Yes. We strive to use bubble wrap and boxes that are made from all or partially recycled content. All orders are packed in appropriate-sized shipping boxes to reduce wasted fuel and space during transportation.


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Payments

Pile Of Loot

Pre-Orders

Pricing

We offer several sales throughout the year, with some clearance items up to 90% off. We recommend monitoring our website for the latest sales and selection.


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We do not offer price matching. We consistently work to maintain competitive pricing, as well as great service, support, selection, reliability, and overall experience.


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We have a low-price guarantee. If you purchase an item that goes on sale within 7 days of your purchase date, feel free to request a store credit refund for the price difference.


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All prices are listed in US dollars. Any payments must also be made in US Dollars. Your credit card company will convert your currency to USD at the time of purchase using the current currency exchange rate. We do not control the exchange rate, nor any foreign transaction fees your issuing bank may charge.


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The list price displayed on the product detail page represents the full retail price suggested by the manufacturer or supplier. It is a comparative estimate and may not represent the prevailing price on the internet or within your area.


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Items in your shopping cart will always reflect the most recent price displayed on the product detail page. Placing an item in your cart does not reserve a particular price. You must complete your purchase to reserve the stated price.


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We do not offer volume discounts, wholesale pricing, or price negotiation. To promote fairness for all customers the pricing listed on the website is what you will pay.


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We consider each error on a case-by-case basis. Pricing does not represent a contract and we are not bound to honor erroneous pricing.


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Privacy & Security

Please view our Privacy Policy: here


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We work diligently to protect your data and keep it confidential. To ensure the utmost security, our servers never store or transmit any credit card data. When you enter a credit card on our website, it is encrypted and sent directly from your browser to our payment processor, who then sends us a token which we reference for future transactions. The token is meaningless to any outside party. We partner with a large, well-respected payment processor which is fully PCI compliant. At no time does any employee of BigBadToyStore have access to your full credit card details. Details we do store, such as the credit card last 4 digits, are encrypted and protected with industry standards.


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No! please see our Privacy Policy for full details.


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Products

In stock merchandise is ready and available to ship from our warehouse.


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Pre-order means we are taking advanced orders for a product. It has either not been released or has not yet arrived at our warehouse. For more information please see the Pre-order Guide.


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Often times a new product will be unveiled at a convention or other announcement ceremony but will not actually be available to pre-order until a later date. As soon as the official product solicit is made available we will publish the listing(s) on our website.


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BigBadToyStore is an online retailer; we do not physically make the products sold on our website.


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We assure you that all of our vendors are reputable and we purchase officially-licensed, authentic toys and collectibles.


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Manufacturer's licensing rights may prohibit the sale, distribution, or shipping of specific products outside of the United States. We comply with these restrictions which will be clearly noted on our website listings.


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When a manufacturer lists their product, they may list a form or prototype that can appear different from the final product. We will do our best to provide our customers with the most current product images that most closely represents the item offered on our website.


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The majority of the toys we sell on our website are manufactured in China.


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If you are not able to find what you are looking for on our website please contact Customer Service about the products that interest you. We continually post new listings for products when items are announced and the official solicit is received.


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Please contact Customer Service. We will be happy to answer any additional questions you have!


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Exact inventory counts are not available on the website. Inventory is constantly fluctuating so we recommend placing your order as soon as possible to avoid missing out on any items.


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If an item has sold out but is still in production and readily available from our vendors we certainly try to re-order more. If an item has sold out and is discontinued it is not likely to be restocked again.


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We are not able to split up a set or case upon request. We do our best to accommodate our customers by offering a variety of choices whenever possible. Our product listings will reflect the available options for a particular case assortment. Options vary depending on the case assortment offered by the manufacturer.


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If you have an exciting and new officially-licensed product similar to the content offered on BigBadToyStore, please e-mail us at: product@bigbadtoystore.com.


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Returns and Exchanges

Rewards Program

We do not offer a Rewards Program.


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Sales Tax

BigBadToyStore charges sales tax on eligable items sent to a state where we currently have Nexus. The following states are currently subject to sales tax:

  • Florida
  • Wisconsin

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If an item is subject to sales tax in the state to which the order is shipped, tax is calculated on the price of the item and any shipping fees if applicable.


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Some states require that sales tax be collected on shipping fees. Sales tax will be charged on shipping fees when the order is shipped to the following states:

  • Florida
  • Wisconsin

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Shipping

Social Media

Yes! Our Facebook page is here. Please 'Like' us to stay current with the newest product listings and other information.


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Yes! Our Twitter account is here. Please 'Follow' us to stay current with the newest product listings and information.


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If you have questions please contact Customer Service for assistance, but we do respond to some general inquiries when possible via social media.


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Taxes, Duties, Customs

Tracking Status

In the event you are not able to locate your delivered package, we recommend that you monitor the area around the delivery address in case the package was inadvertently left at the wrong address or in a location that is not easily noticed (such as on a porch, in a garage, behind landscaping, or under a bench). Additionally, please check with all friends, family members, or neighbors in case they intercepted the package on your behalf. In rare circumstances, we have seen tracking numbers report errors in delivery and found that the package is still in transit and will soon be delivered. If the package is not delivered in the following 24 to 48 hours, please contact the courier that delivered the package in case they are able to provide additional details pertaining to the delivery. If you are still not able to locate your package, please contact BigBadToyStore Customer Service and inform them of the circumstances. Often times, we are able to request a full investigation surrounding the delivery, as well as offer alternative options to help locate your package.


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How quickly a package is processed through Customs depends on each individual country's local governing agency. Some packages are cleared immediately while others are held for a longer period of time for inspection and/or processing. Packages that are held can sometimes take several weeks before continuing delivery to the final destination.


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No. It is common to see delays in what the tracking systems report. If you do not see daily updates, it is likely that your package is still progressing towards the delivery address.


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After your order is processed for shipment, the courier needs to receive your package(s) and start the delivery process before tracking is able to be monitored. If you are not able to track your shipment after 48 hours please contact Customer Service.


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This means that your package is currently progressing in transit to the final destination. This does not indicate a physical location, nor does it indicate the package is physically moving. This term is simply used by courier systems to show general progression in the delivery.


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Return to sender indicates your package is being redirected back to our warehouse. Customer Service will email you when we receive the package and determine why it was returned to us. Addtional carrier tracking may be displayed during the transit back to our warehouse.


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Delivery times are estimates and are determined by the shipping carrier used for your delivery. Most carriers do not include weekends and holidays as business days of delivery. If you experience a prolonged delay beyond the estimated time of delivery provided contact our Customer Service team for assistance.


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Wholesale

No. Shipping regularly to your own retail store or residence is permitted, but drop-shipping to your own customers directly from BBTS is prohibited. Any order(s) will be subject to cancellation and account(s) will be deactivated.


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We do not offer wholesale distribution or discounts.


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Yes! You are more than welcome to place an order and ship directly to your own store. Please note that we do not offer a wholesale program; the prices on our website are the prices you will pay.


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If you would like to place an order for more than a quantity of 12, please contact Customer Service for assistance.


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